What is Jonneseijdel.com?
Jonneseijdel.com is an online destination that sells photographs taken by Jonne Seijdel.
What does jonneseijdel.com sell?
Jonneseijdel.com sells premium artworks that may be limited editions or one-of-a-kind that range from greeting cards, liquid gloss prints to personal requests.
How can I trust buying on Jonneseijdel.com?
We know that safety and trust are really important to you and being frequent online shoppers ourselves we take it seriously. When you purchase an item on Jonneseijdel.com, you get proof of order and we deal with the order as quickly as possible.
Why am I required to register before making a purchase?
Registering is quick and easy, we require only a password in addition to the email that you provide. Having an account lets you keep track of your orders’ status from your dashboard easily.
How do I change my email settings?
To change your connected email address or change your email notifications, follow the steps below:
On the upper right hand corner of any page you’ll see a link called ’Account’ or your username if you’re signed in. Click on your username to access your user account dashboard.
Select “Account settings”. You are then able to change your connected email address, shipping address, and specify if you’d like to receive email from jonneseijdel.com.
I forgot my password, how can I get a new one?
It happens to the best of us. Go to ‘my account’ so you can set a new one.
What forms of payment does jonneseijdel.com accept?
We are accepting payments with PayPal, iDeal and Credit Card. All credit cards used for payment must have a valid billing address.
Are my payments secure?
All orders are encrypted with Secure Sockets Layer (SSL) technology on both your end and ours. SSL encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. In order for SSL to work, you must use an SSL-enabled browser.
For your own safety we do not save any payment information. Payments are made directly through Stripe—certified to PCI Service Provider Level 1, the most stringent level of certification, so we can guarantee that important information stays confidential and private.
How do I check the status of an order?
In “My orders” you can see the progress of all of them. Once delivered, you will receive more information on how to track the package and when it will arrive.
To check the status of your sale, hover over your profile icon in the top right corner of the screen. Click it and choose ‘Orders’ in your dashboard, which is a page of all your active and previous orders.
If on the right hand side of the listing title the icon is Orange, it means that the item has not shipped yet. You will receive a shipping confirmation email when the tracking number has been put into the system and your order receipt with your dashboard will provide the info for you to track the shipment.
Which countries do we ship to?
We ship for free in The Netherlands and charge a flat rate to Europe and the United States of America. We try to ship worldwide but some products might not be available to ship to your country. For now the Limited Editions (Liquid Gloss artworks) are only available in The Netherlands. Please contact us for further details.
What is the shipping process?
The products are delivered directly to your doorstep. We use recommended and trusted shipping carriers. In case of any concerns, please reach out to contact us.
How much will the delivery cost me?
In The Netherlands that will be 0 euro, all products will be shipped for free. We charge a flat rate to Europe and the United States of America. The delivery costs to any country in Europe is € 19,95 and the delivery costs to the US are € 45,95.
How long does it take normally for an order to arrive?
Shipping and handling times will vary depending on the item as handcrafted goods may take more time to create and ship. The liquid gloss artworks take a lot of time to create, if not in stock then take into account a delivery time of 15 business days.
See the terms and conditions page for more specific information regarding delivery times.
Be sure to check out shipping company’s estimated delivery time when they send you the tracking number for your order.
Information Collected or Received
Jonneseijdel.com may collect personally identifiable information, such as your name. Jonneseijdel.com may also collect anonymous demographic information, which is not unique to you, such as your age and gender. We may gather additional personal or non-personal information in the future.
Collection and use of personal information
Jonneseijdel.com collects and uses your personal information to operate its website and deliver the services you have requested.
When you place an order on the Site, you must provide your first and last name, a valid email address, phone number, billing address, shipping address, and credit card number. We will use this information to fulfill the order you place and to communicate with you about it.
Jonneseijdel.com uses your information for four purposes: (1) to fulfill the orders you place on the Site, (2) to answer any customer service inquiries that you may have, (3) to contact you about special offers, jonneseijdel.com news and new products and (4) to understand the shopping habits of our customers to better serve them in the future.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of jonneseijdel.com.